Hungry BQQ
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Basic Package Seafood Drinks & Desserts Email Us
Classic Package Hotdogs & Vegetables Accessories
Premium Package Satay & Otah Condiments
Specialty Package Meats & Poultry Grills & Rental Halah logo
Student Package Cooked Food BBQ Services
HungryBBQ FAQ


Find answers to questions here or email us.
FAQs
Frequently Asked Questions
Q1. What is HungryBBQ and what do you do?
Q2. How do we place our orders for the yummy BBQ items..?
Q3. How many days in advance do I need to make my orders?
Q4. I would like to amend my order, how do I do it?
Q5. What is the last day that I can cancel my order? What is your cancellation policy?
Q6. Can I cancel my orders if it rains?
Q7. Can I keep the food for next day to BBQ?
Q8. Do you guys provide delivery service?
Q9. Is there a minimum amount to order for delivery service?
Q10. What is your delivery schedule/timing?
Q11. Can I change my delivery location on the day of delivery?
Q12. Where is your self pickup location?
Q13. What is the difference between Standard delivery and Special delivery time?
Q14. What if I am unable to be at delivery location when driver makes the delivery?
Q15. How do I arrange to pick up my BBQ items from the delivery van?
Q16. Can I order order loose items or loose number of Satay?
Q17. Is your cooked food delivered warm?
Q18. After the event will you come back to collect anything?
Q19. Do you provide food warmers for cooked food?
Q20. Do you provide rental of tables and chairs?
Q21. Do you provide BBQ pits for rental?
Q22. There are some items that we don't/cannot eat. Can I change items in your package?
Q23. Can I request to customize packages for my party?
Q24. How much food do I need to order for my party?
Q25. Do you provide BBQ assistants to BBQ for my party?
Q26. What are the BBQ assistant duties?
Q27. Can I cancel the BBQ assistant if it rains or I cancel my party?
Q28. What are the modes of payment available to me?
Q29. What kind of packages do you have?
FAQs
Q1. What does HungryBBQ do?
  Hungry BBQ is a one stop BBQ specialty caterer. We are here to take care of all your BBQ needs from disposables, to accessories, to food and even BBQ cooking services so that you can sit back, relax and, enjoy your BBQ party.
   
Q2. How do we place our orders for the yummy BBQ items..?
 


Orders can be place through following ways:

1. Online - www.hungrybbq.com


2. Call us
6243-2243 our friendly sales staff will assist you to take your orders, if you need to custom a package or need answers to any queries can also email us: help@hungrybbq.com


3. Fax your orders
to 6243-8243


4. Walk-in
to our shop at 1012 Aljunied Ave 3 #01-27 Singapore 389935 and pick up items you need. Some items are made to order (fresh) so you will want to pre-order your items to avoid disappointment. Please note that cooked food is not available for walk-in.

   
Q3. How many days in advance do I need to make my orders?
 

You need to make your orders at least one day in advance by 3pm , the day before your BBQ delivery date. If you have decided to BBQ after our cut off time, call us from 9-6pm or email us your order at help@hungrybbq.com for assistance. We’ll try to take your order IF it is possible to fit into the delivery schedule. Please note that while we do take orders by phone (during business hours 9am-6pm) on a shorter notice it will be on a case by case basis so do order early to secure your items.

   
Q4. I would like to amend my order, how do I do it?
  1. You can send us an email to help@hungrybbq.com and providing us with your order number, name and contact number. Our staff will get back to you at earliest date during office hours or email you a confirmation.

2. Call us at 62432243 (during office hours) give your order number and we will assist you to make the amendments. Our staff will upon changing your order furnish you with a new amount. If you have already paid by credit card, we will refund your balance or let you know how much extra to top up. Please do not submit another order online as it will result in double ordering. All amendments will have to be made a day in advance of delivery date. We may not be able to accommodate last minute changes on the day itself as items may have been prepared.
   
Q5. What is the last day that I can cancel my order? What is your cancellation policy?
 

You can cancel/postpone your order if you do so at least 2 days prior to your schedule delivery date with full refund.

Cancellation within 48-24hrs notice will be subjected to 50% penalty of the total bill.
There is strictly no cancellation with less than 24hrs notice.

   
Q6. Can I cancel my orders if it rains?
 

As we would have prepared your items and all cancellations need to be done 2 days in advance, we regret that we will be unable to allow any cancellations on the day itself. However, we can still deliver to your home or an alternate location. We also suggest that you can order an A3 disposable pit and move your BBQ to shelter under such circumstances. As weather can be unpredictable, we do advice that if you are unsure, simply come to our shop on the day itself and buy off the rack from 10am to 6pm.

   
Q7. Can I keep the food for next day to BBQ?
  While our marinated raw meats are vacuum sealed and will last in the chiller (after defrost) for a few days, we highly recommend that you order separately if you have 2 days of BBQ or order BBQ for the day itself.

It is NOT recommended to re-freeze thawed food or leave raw food out in the open for extended period of time.
   
Q8. Do you guys provide delivery service?
  Yes. We deliver island wide in Singapore including Sentosa on a daily basis, with the exception of Lim Chu Kang, rest of off shore islands, and parts of Tuas. If you are in these exception areas and you require delivery there will be a surcharge applicable on top of your regular delivery charge. ERP charges will be applicable for orders delivered to town/areas with ERP. Drivers will advise on ERP charges please reimburse drivers directly for ERP charges.

Delivery Charges as follows:
Below $100 (before delivery charges & GST)- $20 ($21.40 incl GST)
Below $300 (before delivery charges & GST)- $10 flat rate ($10.70 incl GST)
Above $300 (before delivery charges & GST) - Free delivery (except for Lim Chu Kang, offshore islands, parts of Tuas)
   
Q9. Is there a minimum amount to order for delivery service?
  No. There is no minimum amount. We can deliver all orders base on availability. Delivery rates are according to the schedule above.
   
Q10. What is your delivery schedule/timing?
  Our standard delivery schedule is: 10.00am-12.00pm & 3.00pm-7.00pm
Our special delivery schedule is: half hour intervals from 10am -730pm Please note the deliver will be made in a 30minute block.
For self-pickup schedule is: 10.00am to 6.00pm (5pm Sunday) or anytime that is scheduled with us in advance. Please note that our peak period is 2-3pm all collections during this time will be delayed. Should you require a special delivery/pickup time please call us at 62432243 and we will work out something with you.
   
Q11. Can I change my delivery location on the day of delivery?
  Yes, we will do our best to accommodate your changes, provided that we can slot you into a delivery route for your area. The latest time you need to inform us of the changes is 11.00am on the day of delivery if your delivery is for "dinner" (3pm-7pm) 6.00pm on the previous day if your delivery is for "lunch" the next day (10am-12pm)
   
Q12. Where is your self pickup location?
  Our self pick-up location is at 1012 Aljunied Ave 3 #01-27 Singapore 389935
   
Q13. What is the difference between Standard delivery and Special delivery time?
 
Standard Delivery Specific Time Delivery
2 slot to choose from: 10am-12pm & 3pm-7pm delivery timing will strictly be base on driver's route. Cannot choose specific time. Able to choose specific timing for delivery base on ½ hour interval from 10am-1030am (first slot) to 6.30pm-7.00pm (last slot). Customer has to be on site at the earliest time i.e 10am for 10-10.30am slot.
Delivery fee is $10.70 for orders above $100, $21.40 for orders below $100. Complimentary delivery will be applied automatically by system based on prevailing terms and conditions. Specific time fee is additional $26.75 per location and time slot on top of any prevailing delivery fee charged based on order size.
Delivery to hotels, resorts, parks & chalets will be to nearest carpark or loading bay. Delivery to residences will be to the unit or BBQ pit with lift landing accessible by delivery trolleys. Delivery to hotels, resorts, parks & chalets will be to nearest carpark or loading bay. Delivery to residences will be to the unit or BBQ pit with lift landing accessible by delivery trolleys.
Delivery slot only 10am-1230pm & 3pm-7pm no in between slots Delivery slot of ½ hour available between 10am-7pm based on first come first serve basis.
Driver will let you know an approximate time he will deliver to you on the day itself but it may be subjected to changes Your required time is fixed for you once your order is confirmed and you are required to have a representative on site at the earliest chosen time.
   
Q14. What if I am unable to be at delivery location when driver makes the delivery?
  Due to tight delivery schedule and other customers that may be waiting for their food, the driver may not be able to wait for you. The driver will have to proceed to finish the rest of his delivery before turning back to you. This will usually be rather late and usually out of our standard delivery time slot. We reserve the right to charge an additional $10 to compensate drivers' time, fuel, and mileage for re-delivery.
   
Q15. How do I arrange to pick up my BBQ items from the delivery van?
 

On the day of delivery itself, our driver will call you to confirm your location. Please ensure that we provide us with two numbers that we can reach you at.

For delivery to chalets, parks and, resorts, we have fixed delivery locations to the nearest carparks or loading areas.

For delivery to condominiums, HDB flats and, landed property, we will deliver to the nearest lift or loading area accessible by trolley. If you need help delivering to a BBQ pit or unit please let our driver know. We will do our best to assist you if delivery schedule/timing allows.

   
Q16 Can I order order loose items or loose number of Satay?
  No but most of our items are already packed in a standard 500gm pack such that smaller groups will be able to order more variety. For Satay, we have a Mixed Satay pack (25pcs each for chicken, beef, and mutton) for variety or you can order our traditional Malay jumbo satay (in 20s) if you prefer to get a variety for satay.
   
Q17 Is your cooked food delivered warm?
  We will try to deliver hot food to you whenever possible but in most cases we have to cool the food down to room temperature to prevent the food from spoiling due to moisture condensation in the package. However, most of our cooked food are delivered in microwavable boxes or aluminum tray that can easily be heated up over BBQ fire.
   
Q18 After the event will you come back to collect anything?
 

Unless you have rented a BBQ pit/equipment from us, we do not return to collect anything. All cutleries, plates, foam boxes and, utensils provided are disposable so our driver will not return to collect them back.

   
Q19

Do you provide food warmers for cooked food?

 

While we do not provide warmers for cooked food, we may be able to arrangements for you to rent some if you require them. Please contact our staff at 62432243 we will do our best to assist you.

   
Q20

Do you provide rental of tables and chairs?

 

No, we do not provide rental of tables and chairs but if you need them we may be able to provide contacts or assist you in ordering.

   
Q21 Do you provide BBQ pits for rental?
  Yes, we have stainless steel 60cm or 85cm BBQ pit (for up to 35 pax) available for rental at $60 & $90 flat rate respectively. Loss of pit is subjected to a penalty charge. Please ensure that the rental pits are secured until collection.
   
Q22 There are some items that we don't/cannot eat. Can I change items in your package?
  While we cannot remove items from the packages, we can exchange some items to accommodate your party. We will try to be as flexible as possible but packages are put together and priced lower because they are designed to be sold in a group so exchanges will be limited.

Please note that exchange of items will be at company's discretion and will NOT be base on ala carte pricing. If you need to do an exchange please call our staff at 6243-2243 and we will work out something for you. If you have many items that you want to exchange in a package, we will recommend that you speak to our staff at 6243-2243 to customize a package for specially you.
   
Q23 Can I request to customize packages for my party?
 

Yes, our ultimate goal is to make your BBQ as convenient and fuss free as possible so that you can enjoy it rather than slog at it. We will gladly work with your budget and requirements to create a menu that is most suitable for you. Please call us at 6243-2243 or email us at help@hungrybbq.com our staff will assist you to plan your BBQ.

   
Q24

How much food do I need to order for my party?

 

While not an exact science and amount of food is highly dependent on the mix of the party, we typically recommend that you order about 800gms-1kg of food per person you anticipate at your party varying it up and down depending on the appetite of the group. If you have doubts feel free to contact us at 6243-2243 for help.

   
Q25 Do you provide BBQ assistants to BBQ for my party?
  Yes, we do provide BBQ assistants (aka Wing men) subjected to availability on a first come first serve basis. BBQ assistant is charged at $90 per person for 3 hours or finishing grilling of the food ordered from us, whichever comes first. We do recommend that you book your Wing Man for your BBQ in advance as we have limited staff available and they are on a first come first serve basis. You will also be required to pay in advance for your wing man to confirm the slot.

Please note that, due to health/religious (Halal) regulations and our required adherence to them, our assistant are not allowed to grill food that is not supplied by our company.
   
Q26 What are the BBQ assistant duties?
  The BBQ assistant will start the fire and cook all the food you have ordered from us. He/She will also warm up any cooked food by request. You do need to provide the assistant with a BBQ pit, charcoal, fire starter, BBQ tongs and aluminum trays to hold BBQed food.
   
Q27 Can I cancel the BBQ assistant if it rains or I cancel my party?
  As per our cancellation policy, unless you cancel 2 days prior to the delivery date we are unable to cancel the BBQ assistant. Once our BBQ assistant has committed to your job he/she won't be able to take another or would have been passed over for other jobs as such, it would be really unfair to them to cancel at last minute as they need to make a living so we seek your understanding in this area.
   
Q28 What are the modes of payment available to me?
  We can accept the following modes of payment:
1) Credit Card/Paypal
2) Nets Payment in shop only
3) Corporate Checks
4) Bank Transfer through ATM or online to Acct: DBS 0059020667
   
Q29 What kind of packages do you have?
  We currently have 4 basic packages:

Basic (No-Frills) Package
If you are on a budget, this is the package for you. Good value with all your basic BBQ needs. Available for 10, 15, 20, 25, 35, 45, 55 persons+, please call us for any other group size.

Classic (Everyday) Package
Available for 10, 15, 20, 25, 35, 45, 55 persons+ as the name suggests this is the package that is for "everyday" good value and variety plus very affordable. Please call us if your party size is larger.

Premium (Indulge) Package
Available for 10, 15, 20, 25, 30, 40 persons +, this is the package for those willing to splurge and indulge a little more on food. It is an affordable luxury only priced slightly higher than the "Everyday Package" .

Specialty Package
Available with or without accessories, it is our themed package for those who want quality steak cuts, premium sausages, and our signature chicken wings and drumlets.

Package can be customize base on group size and menu items. Please call us for a menu proposal.

During Holidays season we will have Student Packages specially priced for students.




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Contact Us
 
Thank you for visiting HungryBBQ. The best way to resolve problems with an order you have received, or to get answers to general questions, is email.
Email Us       6243 2243