Q1. What does HungryBBQ do?

The most important aspect of Barbequing really is about the company of friends and family and we believe that good food helps add to that experience. Go enjoy yourself and let us worry about the best marinates to use or the choicest cuts of beef to source.  HungryBBQ is brought to you by the people behind HungryGoWhere.com, who like you, are passionate about good food.

Here at HungryBBQ, you will find a convenient one stop solution that would meet all your barbeque needs. With HungryBBQ’s integrated preparation and delivery service, your family and friends can now enjoy hassle-free and quality BBQ delivered to most locations around Singapore.

Q2. How do we place our orders for the yummy BBQ items I see on www.HungryBBQ.com?

1) Online – At www.HungryBBQ.com, all the BBQ items (chicken, beef etc) that you have chosen are displayed at the checkout box on the right. Click on “Continue Checkout” once you are done with ordering. After previewing your order, click on “Continue Checkout” again. Fill in your contact details, delivery location and delivery timings, then click on “Next”, and you are brought to the payment page. You can either pay by Credit Card, PayPal or Cash On Delivery.

2) Fax your orders in to 6243 8243 using our fax form. Our call center will call you back to confirm your order. We only accept Cash On Delivery for Fax orders.

3) Call the sales hotline at 6243 2243, our call center will take down your orders for you. Please note the call center is only open from 10am to 6pm, from Monday to Saturday. We only accept Cash On Delivery for Phone orders.

4) Walk in to our shop at 57 Jalan Tua Kong, Singapore 457253 and pick up what you want. Map (http://gothere.sg/maps#q:57%20jalan%20tua%20kong) Purchasing at our shop saves you on delivery charges, but we would suggest that you pre-book the items you want by either calling us or placing an order online, to avoid disappointment on out of stock items. We accept cash and credit card payments for walk in orders.

Q3. How long in advance do I need to make my orders?
You need to order at least 48 hours in advance. For example, if you are having a BBQ on Saturday evening, you need to place your orders by Thursday evening so that we have time to prepare your BBQ orders.
If you are placing your orders through fax and sales hotline, you have to order before the call centre closes (10am-6pm, Monday to Saturday). For example, if you are ordering for Saturday evening, you need to order before 6pm on Thursday as that is when the call centre closes for Thursday

Q4. Do you guys provide delivery service?
Yes. We deliver  all over Singapore with the exception of the Lim Chu Kang area and any offshore island (excluding Sentosa). Delivery charges of $20 applies for orders below $100 and $10 for orders between $100 and $180. Delivery charges will automatically waived if your order is at least $180. There is an additional fee of $25 if you specify a specific time for your order to be delivered. This also applies to orders above $180.
Sentosa bound orders do not incur additional delivery charges.
For more on Delivery Details, please click here.

Q5. How do I correct my order after I have placed them through the website?
To change your order, just call our Call Centre at 6243 2243 or email us at help@hungrybbq.com, and give us your reference number and contact number. Our service customer officer will (call you back and) change your order and let you know the total cost of your orders after amending your order. If you have already paid with your credit card, we will charge or refund you the difference
NOTE: Please do not submit another online order to avoid double ordering. All changes have to your orders must be made at least 2 days in advance and we reserve the right not to accommodate any changes after that.

Q6. What is the last day that I am allowed to cancel my order or change the date?
You are allowed to cancel/change your order without any charge if you do so at least 2 days before your BBQ. No cancellation/changes are possible on the day before or on the day of the BBQ itself.

Q7. Am I allowed to cancel my orders if it rains?
As we would have prepared the food already if it rains on the actual day itself, we regret that we will not be able to allow any cancellations on the day itself. However, we can still deliver the food to your home or an alternate sheltered location. As the weather can sometimes be unpredictable, we do advice that if you are not sure of the weather, please come to our shop directly (open from 10am to 6pm daily) to purchase the available marinated BBQ items off rack.

Q8. How do I arrange to pick up my BBQ items from the delivery van?
On the day of delivery itself, we will call you to confirm your location. Please ensure that you provide us a phone number we can reach you at.
For delivery to chalets and NParks BBQ pits, we have fixed delivery locations to the car parks in the respective chalets/parks. Please see the list here to have an idea where your delivery location might be
For delivery to condominiums, HDB flats and landed property, we will deliver straight to your address

Q9. After the BBQ event, will you come back to collect the utensils and foam boxes?
No. The driver will not return to collect anything after your event. All utensils provided for you are disposable.

Q10. Your delivery times are “10am-12pm” and “1pm-6pm”. What time must I be there to collect the food from the delivery van?
We will call you 2 days in advance to let you know the actual delivery time for you. We will plan our route according to the list of orders that day, and let you know what time exactly to be there waiting for our van.

Q11. What if I am not there at the arranged time when the delivery van arrives?
We do have a very tight delivery schedule, especially during the peak hours during Friday to Sunday. Hence, our driver will not be able to wait for you if you are not there, and will proceed to the rest of the delivery locations before coming back to you. This will result in your order being delayed for quite awhile. We reserve the right to charge you an additional $10 if the re-delivery of your order requires us significantly more effort.

Q12. What type of BBQ group packages do you have?
We have 4 types of packages, and their prices can be found on www.HungryBBQ.com
No-frills Package – if you’re on a budget, try our No-frills package which is affordable, tasty and filling.
Everyday Package – for those who want a little extra, our Everyday package provides a good sampling of different dishes.
Indulge Package – an affordable luxury, the indulge package is for those who are willing to splurge a little more on themselves and friends.
Buffalo & Wings Package – is our Premium Beef Package. If you know what Fillet Mignon is (the most tender part of the cow), you know that this package is for you!

Q13. Do we have to take all the items in the group packages? Are we allowed to change them?
You can take the package without the accessories if you just want the food. Unfortunately, we are currently unable to change the food items. The reason we can price the group packages so attractively is because the various items of our group packages have been specifically priced for sale in a group.
You are however most welcome to add ala carte orders to supplement the group package.

Q15. I am not keen on any of your packages. Am I allowed to get one specially customized for my BBQ party?
Yes definitely! Please call us at 6243 2243 or email us at help@hungrybbq.com, and our friendly customer service officer will help you customize something that meets your expectations.

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