Delivery Charges as follows:
Order subtotal (before delivery and GST) below $100: $20 ($21.40 incl GST)
Order subtotal (before delivery and GST) between $100 and $399.99: $12 ($12.84 incl GST)
Order subtotal (before delivery and GST) $400 and above: free delivery (except for Lim Chu Kang, Neo Tiew, offshore islands, parts of Tuas)
- For orders above $400 (before delivery charges and GST): we absorb the delivery fees
- BBQ Cook Services, Pit Rental, and Accessories are not applicable for the $400 spend
- Order and Pick up directly from our outlet: Free
- Any delivery time outside our standard schedule will incur a $26.75(incl GST) surcharge during regular business hours or $42.80(incl GST) if outside operation hours.
- Please note that we do not deliver to or any offshore island (except Sentosa)
- Delivery to Lim Chu Kang area and Tuas incurs a $37.45(incl GST) delivery surcharge over and beyond any regular delivery charges.
- There is no minimum amount for delivery. We can delivery all orders base on rates above. If delivery service is unavailable or at higher rates (ie Chinese New Year) our staff will inform you when confirming your orders.
- ERP Charges (for delivery to relevant central areas): Varies (driver will inform you of any ERP charges if your delivery address is within ERP zones. You will have to reimburse the driver with cash at the point of delivery)
- If you are not on location at the earliest time indicated on your delivery slot when our van driver arrives and drivers have to make a return trip to deliver your order there will be a $10 surcharge.
- There will be extra charges for delivery during Christmas, New Year and Chinese New Year depending on the prevailing rates. You will be informed of the rate prior to confirmation of delivery.
- For deliveries to location with NO trolley accessible lift landing. The delivery will be to where the trolley can reach. To deliver up stairways, there will be a delivery surcharge of $20 for every flight/level of stairs. Ie 4th floor = 4 x $20 = $80.
- On the day of delivery itself, we will call you with an estimated time of delivery (or you can call us up for one) so you need not wait at location throughout (from 3pm to7pm). Please be on location at the earliest informed time as our driver will NOT be able to wait for due to large delivery loads.
- For delivery to chalets and NParks BBQ pits, we have fixed delivery locations to the nearest car parks or loading bay in the respective chalets/parks. Please ensure that there are enough people to help carry the food in to your BBQ pit.
- For delivery to condominiums, HDB flats and landed property, we will deliver to the nearest lift or trolley accessible landing. If you need help carrying items to your unit or to the pit please check with our drivers on the day itself. They will usually try to help as long as it does not affect his delivery time schedule.
- Please note that we do have a very tight delivery schedule, especially during the peak periods of Friday, Saturday & public holidays. Hence, our driver will NOT be able to wait for you if you are not there, and will proceed to the rest of the delivery and push you to the last, which will be quite late and usually way out of the original time slot. Please help us be on location at pre-arranged delivery time so everyone gets their food on time.
- For landed property, condominiums & apartments, if you do not have anyone on location during delivery, you can request the drivers drop off the order at your BBQ pit, function room, or in-front of your unit etc. Doing so will be at your own risk (of items going missing) as the company will not be responsible for any missing items. We do not recommend this so please be on location so you have a smooth delivery experience.
Our standard delivery schedule is:
10.00am-12.00pm, 11.00am-1.00pm, 3.00pm-5.00pm and 5.00pm-7.00pm
Our special delivery schedule is:
In ½ hour intervals from 10am to 7.00pm.
For self-pickup schedule is:
10.00am-1pm and 3.30pm-5.30pm (5pm on Sunday) or anytime pre scheduled with our staff. Please note collection will be delayed from 2-3pm. If possible avoid this time slot.
||Specific Time Delivery
|4 slot to choose from: 10.00am-12.00pm, 11.00am-1.00pm, 3.00pm-5.00pm and 5.00pm-7.00pm delivery timing will strictly be base on driver's route. Cannot choose specific time.
||Able to choose specific timing for delivery base on ½ hour interval from 10am-1030am (first slot) to 6.30pm-7.00pm (last slot). Customer has to be on site at the earliest time i.e 10am for 10-10.30am slot.
|Delivery fee is $12.84 for orders above $100, $21.40 for orders below $100. Complimentary delivery will be applied automatically by system based on prevailing terms and conditions.
||Specific time fee is additional $26.75(incl GST) per location on top of any prevailing delivery fee charged based on order size.
|Delivery to hotels, resorts, parks & chalets will be to nearest carpark or loading bay. Delivery to residences will be to the unit or BBQ pit with lift landing accessible by delivery trolleys.
||Delivery to hotels, resorts, parks & chalets will be to nearest carpark or loading bay. Delivery to residences will be to the unit or BBQ pit with lift landing accessible by delivery trolleys.
|Delivery slot only 10.00am-12.00pm, 11.00am-1.00pm, 3.00pm-5.00pm and 5.00pm-7.00pm no in between slots
||Delivery slot of ½ hour available between 10am-7pm based on first come first serve basis and availability.
|Driver will let you know an approximate time he will deliver to you on the day itself but it may be subjected to changes
||Your required time is fixed for you once your order is confirmed and you are required to have a representative on site at the earliest chosen time. ie 430pm at the 430-5pm slot.
Please call our office at 6243 2243 for any further queries
We look forward to serving you soon!